Managed IT Services — Your Systems, Proactively Looked After
24/7 monitoring, helpdesk support, patch management and Cyber Essentials-aligned security for homes, businesses, corporates, industrial sites and the public sector. One provider for your physical and IT security.
IT Support That Finds Problems Before You Do
Most IT problems are expensive because they're caught too late — a missed patch, an expiring certificate, a backup that quietly stopped running months ago. Our managed service is built around continuous monitoring and scheduled maintenance, so issues get fixed before they become downtime.
As a converged physical and IT security provider, we bring the same discipline we apply to alarm and CCTV monitoring to your IT estate: 24/7 oversight, documented processes, and a real person to call.
Book a Free IT Health Check
What's Included in Managed IT Support
24/7 Helpdesk
Remote and on-site support with a real UK-based engineer, not a ticket queue that disappears overnight.
Cyber Essentials Support
Preparation, remediation and ongoing compliance support for Cyber Essentials and Cyber Essentials Plus certification.
Patch & Update Management
Scheduled patching across devices and servers to a documented cycle — closing the gap attackers rely on.
Backup & Disaster Recovery
Automated, monitored backups with tested recovery plans, so a lost device or ransomware event isn't a lost business.
Cloud & Microsoft 365 Management
Setup, licensing, security hardening and day-to-day administration of your Microsoft 365 or Azure environment.
Proactive Monitoring
Round-the-clock monitoring of servers, endpoints and network devices, flagging failures before users notice.
Certification Without the Headache
Cyber Essentials covers five technical controls — firewalls, secure configuration, user access control, malware protection and patch management — and is a mandatory requirement for many UK government contracts under Procurement Policy Note PPN 014. As of April 2026, enabling multi-factor authentication on any cloud service that offers it is a hard requirement, with no exceptions.
- Gap assessment against all five Cyber Essentials controls
- MFA enforcement across cloud services and remote access
- Remediation support ahead of self-assessment or CE+ audit
- Ongoing management to maintain certification year on year
Managed IT for Every Kind of UK Organisation
Domestic
Home office and household IT support — set-up, troubleshooting and security for those working or running a business from home.
Business & SME
Fully outsourced IT department for small and mid-sized businesses — helpdesk, security and strategy, without the in-house overhead.
Corporate
Dedicated account management, SLA-backed support and multi-site consistency for larger corporate IT estates.
Industrial
Uptime-critical support for manufacturing and logistics sites where IT and operational technology depend on each other.
Government & Public Sector
Cyber Essentials Plus-aligned support built around PPN 014 procurement requirements for public sector contracts.
One Provider, Converged Security
Physical security and IT security increasingly depend on the same infrastructure — a compromised network can disable cameras and access control just as easily as it can expose data. As the same team behind your alarm, CCTV and access control, Prism's managed IT service is designed to protect the network everything else relies on.
Frequently Asked Questions
Let Us Take IT Off Your Plate
Book a free IT health check. We'll review your setup and show you exactly where the risks and gaps are.