Qualified Engineers
Every service visit is carried out by our own vetted engineers. NSI and SSAIB accreditation is currently in progress.
Ajax System Specialists
Prism-trained on the full Ajax ecosystem — intruder, fire, CCTV and access control. Full remote management via the Ajax PRO app.
EMCS 24/7 Monitoring
Silver and Gold plans include round-the-clock professional monitoring via EMCS — the UK's largest independent ARC, NSI Gold graded with a <30 second response.
Choose Your Cover
Three Plans, Total Flexibility
Plans start from £99 per annum. All pricing is tailored to your property and system — contact us for a quote based on your exact requirements.
Full Feature Breakdown
Compare All Plans Side by Side
Every feature across every tier, so you know exactly what you're getting.
| Feature | Bronze | Silver ★ | Gold |
|---|---|---|---|
| Visits & Inspections | |||
| Remote inspection per annum | |||
| Physical inspection per annum | |||
| 2 × physical visits per annum | |||
| Battery replacement (every 4 years, included) | |||
| Digital service report (same day) | |||
| Ajax firmware check & update | |||
| 24/7 Monitoring | |||
| Professional ARC monitoring (EMCS, NSI Gold) | |||
| Real-time app alerts & notifications | |||
| Photo verification alerts (Ajax MotionCam) | |||
| CCTV system health monitoring | |||
| Technical Support | |||
| Telephone support (Mon–Fri, 9am–5pm) | |||
| Extended support (Mon–Sat, 8am–8pm) | |||
| 24/7 telephone & remote support | |||
| Remote system diagnostics | |||
| Call-outs & Response | |||
| Engineer call-out available | Standard rate | 20% off | Included* |
| Priority call-out (next working day) | |||
| Same-day emergency response (4-hour target) | |||
| Replacement parts (fair wear & tear) | Chargeable | Chargeable | |
| Documentation & Compliance | |||
| Insurance-accepted maintenance records | |||
| Annual insurance compliance certificate | |||
| Full compliance report (NSI/SSAIB audit-ready) | |||
| Full insurance documentation package | |||
| Account Management | |||
| Online client portal access | |||
| Dedicated account manager | |||
| Multi-site management | |||
| Preferred rate on system upgrades | |||
| Plans start from £99 p.a. (Essential), £199 p.a. (Professional) and £250 p.a. (Total Protection) — contact us for a quote tailored to your property and system. | Quote | Quote | Quote |
* Gold plan includes up to 2 emergency call-outs per contract year at no additional labour charge. Additional call-outs available at a discounted rate. Replacement parts cover fair wear and tear; major component replacements are quoted separately.
Our Monitoring Partner
Professional Monitoring via EMCS — 24 Hours a Day, 365 Days a Year
Silver and Gold plan customers benefit from professional alarm monitoring delivered by EMCS in Nottingham — the UK's largest independent Alarm Receiving Centre. EMCS is NSI Gold-graded and processes over 311,000 alarm signals every month.
When your Ajax system triggers an alarm, EMCS respond in under 30 seconds — contacting keyholders, dispatching police response (where applicable) or escalating to the appropriate authority. You'll also receive an instant notification through the Ajax app.
<30s
Average alarm response time
311k
Alarm signals handled monthly
NSI
Gold-graded ARC — highest standard
24/7
Every day of the year, no exceptions
Common Questions
Frequently Asked Questions
Do I need to take a plan to get an engineer call-out?
No — call-outs are available to all Prism customers, with or without a service plan. However, plan holders receive priority scheduling, discounted labour rates, and — on Gold — included call-outs. We strongly recommend a plan for any system that needs to meet insurance requirements.
Will a service plan satisfy my insurer?
Most commercial and high-value residential insurers require a minimum annual inspection by a qualified installer. Bronze provides this, along with the required maintenance documentation. For insurers specifying monitored systems, Silver or Gold (which include EMCS ARC monitoring) will satisfy those conditions. We recommend checking your specific policy wording and can provide documentation to support your claim.
Can I upgrade or downgrade my plan during the contract?
Yes. Plans run on a 12-month rolling basis and can be upgraded at any point during the year. Downgrades take effect at the next renewal date. We'll always advise you on the plan that best fits your situation — there's no pressure to take a higher tier than you need.
I have an existing alarm from another installer — can I still take a plan?
We service Ajax systems as standard, but our engineers also work on all major platforms including Honeywell Galaxy, Texecom Premier Elite and Pyronix Enforcer. Contact us to discuss your existing setup and we'll let you know what's involved before any commitment is made.
How are plans priced?
All service plan pricing is bespoke — based on your property type, system size, number of devices, and location. Plans are available on an annual or monthly payment basis. Contact us for a no-obligation quote; we aim to respond within one working day.